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The following information appears in accordance with the mail order laws of Japan.

Retailer
IO-Factory, Inc.
Operations Director
Naoki Yoshikawa
E-mail
info@io-factory.com
Retail Price
8% consumption tax and shipping fee included in all prices
Delivery Time
Within 10 days (However, please note that shipping to some areas may be slower.)
Payment Terms
VISA Master Card & PayPal payments.
Payment date
On Io-Factorys date of settlement of accounts
Product Returns
In principle, we do not accept products returned by customers. For damaged products, incorrect products and shipping mistakes, please send us an email with the saved Payment Confirmed Page attached within seven days following the date of receipt of the shipment. We will re-send the correct product once we receive the incorrect product from the customer. Shipping fees for incorrect products will be covered by our company, and customers are asked to use the Cash on Delivery method to return incorrect products.
Refunds
The company will consider whether or not a refund will be accepted on a case to case basis.
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